Per Montgomery County:
For Immediate Release: Tuesday, December 14, 2021
Montgomery County Executive Marc Elrich announced that MC311 has fielded more than one million calls since the pandemic was identified in the County in March 2020. This milestone was reached just before the two-year anniversary of the first COVID-19 case that was identified in China in 2019. Throughout the pandemic, the County has directed residents to call MC311 for assistance and the one-million-call milestone is an indication of the tremendous need that people have had for local government services throughout the pandemic.
This accomplishment is also significant because the County successfully moved MC311 operations to 100-percent remote on March 17, 2020, to protect the health of all employees on the team. This innovative approach, as well as the institution of new customer service tools, resulted in the County receiving an award from the National Association of Counties.,
“When the people of Montgomery County need information about the County’s COVID-19 testing and vaccine efforts, social services, bulk trash pickup, and property tax information, they often call 311 or visit MC311.com,” said County Executive Elrich. “These dedicated employees handle roughly 2,000 calls per day with professionalism and courtesy, and we appreciate their work.”
During the height of the pandemic, MC311’s call volume increased significantly, and there was a need to add more customer service representatives (CSRs) to assist callers. To accommodate that need, MC311 cut the time it takes to train new employees by 50 percent so that CSRs were ready to handle calls sooner. This change, as well as some process-improvement measures helped to reduce the rate of abandon calls below 5 percent as well as reducing average customer wait times to less than 40 seconds. In addition, MC311 was able to maintain its customer satisfaction rate over 85 percent.
During this challenging time, MC311 became an indispensable resource for Montgomery County residents seeking access to food, help paying rent, tree maintenance and numerous other County services, presented by kind and helpful voices over the phone.
MC311, Montgomery County’s Customer Service Center for all nonemergency County information and services, is available 7 a.m. – 7 p.m. Monday through Friday, in hundreds of languages by dialing 3-1-1 in Montgomery County, 240-777-0311 from anywhere, 24/7 online at MC311.com, and you can tweet them @311MC311.
Recent Stories
With recent rumors of Heisman Trophy winning quarterback Jayden Daniels not wanting to play in Washington, his publicist Denise White has made it clear that Daniels is excited to be…
Montgomery County Police and Montgomery County Fire and Rescue Services responded to an incident in Silver Spring on Thursday, April 18.
Montgomery County Executive Marc Elrich has released his weekly message to the community. It can be seen below:
John F. Kennedy High School entered into a shelter-in-place on Friday, April 19, after an incident involving a trespasser with a knife.
17th Annual Kensington Day of the Book Festival
Now in its 17th year, the Kensington Day of the Book Festival is a family-friendly street festival featuring 150+ renowned authors, poets, and literary organizations. Enjoy live music on five stages, special guest speakers, military veteran writers and comedians, poetry readings, cookbook demos, children's program, and much more.
Admission is free, and attendees will also be able to explore a marketplace of books and food offerings from local vendors.
Not your average book festival! This festival offers something for everyone!
17th Annual Kensington Day of the Book Festival
Sunday, April 21, 2024, 11am-4pm (held rain or shine!)
Howard Avenue, Kensington, MD 20895
www.dayofthebook.com
Instagram: @kensingtonbookfestival
Contact: Elisenda Sola-Sole, Festival Director
301-949-9416 (text preferred)
FEST OF SPRING Caribbean Wine Food & Music Festival
Get ready to experience the vibrant colors, tantalizing flavors, and infectious rhythms of the Caribbean at the FEST OF SPRING Caribbean Wine Food & Music Festival! Hosted by RHU LLC, this exciting festival is set to take place on May 18, 2024, at the picturesque 16700 Barnesville Rd in Boyds, MD.
Step into a world where the Caribbean spirit comes alive! From 12:00 PM onwards, immerse yourself in a sensory journey that celebrates the unique culture, cuisine, and music of the Caribbean. Whether you're an African American, a Reggae or Soca music enthusiast, a wine lover, or part of the vibrant Caribbean diaspora, this festival promises to delight and captivate you in every way.
Let the enticing aromas of mouthwatering Caribbean dishes tantalize your taste buds. Feast on traditional delicacies prepared by expert chefs, showcasing the rich and diverse culinary heritage of the Caribbean. Indulge in flavorful jerk chicken, succulent seafood, and delectable plantain dishes that will transport you straight to the islands.
Accompanying the culinary extravaganza is a carefully curated selection of premium wines, ensuring the perfect pairing for your palate. Sip on fine wines from renowned vineyards, each sip a reflection of the Caribbean's vibrant spirit. Discover new flavors, expand your wine knowledge, and savor unforgettable moments with every glass.
As the sun sets, get ready to groove to the infectious rhythms of Caribbean music. Feel the pulsating beats of reggae, soca, dancehall, and calypso, moving your body to the lively melodies. Live performances by talented musicians and performers will keep the energy high, ensuring a night of unforgettable entertainment.
Don't miss this opportunity to embrace the Caribbean spirit and celebrate the arrival of spring in style! Tickets are available on AllEvents, so secure your spot today. Join us at the FEST OF SPRING Caribbean Wine Food & Music Festival, where cultures collide and unforgettable memories are made.
LIVE PERFORMANCES By: CULTURE Feat. Kenyatta Hill, EXCO LEVI, IMAGE BAND, RAS LIDJ REGG'GO with Special Guest SUGAR BEAR FROM E.U. & MORE! & MORE!
MUSIC By: DJ ABLAZE, DJ SMALLY & NAJ SUPREME
2 NIGHT Camping packages available: RV/CAMPER $200 | TENTS $150 Starting on Friday May 17 @ 5pm | 30 RV SPACES | 30+ TENT SPACES
KIDS 12 & UNDER FREE!!!
