Metrobus Adjusts Some Routes to Better Serve Customers and Improve Safety

by MCS Staff

Effective Sunday, Sept. 11, Metro has implemented service adjustments on more than a dozen routes across the District, Maryland and Virginia. The changes are designed to improve the customer experience with more consistent, reliable schedules, upgraded facilities and route modifications to maintain safety.

In addition, customers who ride the 11C in Virginia will benefit from free shuttle buses that will operate instead due to major construction on the Yellow and Blue lines. The adjustments will allow metro to better allocate resources across the Metrobus network and minimize the inconvenience to customers. Wait times between buses will change by only a few minutes.

Earlier this year, Metro also launched an effort to hire more bus drivers, providing hiring bonuses and increased salaries after completing training as an incentive to new candidates. The Metrobus adjustments coincide with new names at several Metrorail stations and a newly reconstructed multimodal center at Ballston Station. Destination signs on buses, maps and digital displays will begin to be updated to reflect these changes.

Metro has conducted extensive outreach to notify affected customers about the change, with information and assistance available in multiple languages. Beginning in late August, signs were posted on all affected routes in buses and at bus stops, bus information displays and digital signs in stations. Information about the bus service changes was also communicated through our social media channels @MetrobusInfo, MetroAlerts text and email messages, and service advisory on wmata.com. Real-time bus information and trip planning tools will be updated to reflect the changes. Customers may go to the timetables or use Metro’s Trip Planner for updated schedule information.

Metro’s customer service team is also available to assist customers with trip planning. Representatives are available Monday through Friday from 7 a.m. to 8 p.m. and on weekends from 8 a.m. to 8 p.m. to provide real-time information online or by phone. Metro’s customer service team responds to Twitter, Facebook and Instagram social posts, emails and chat conversations. Customers also can get by calling 202-637-7000 or visiting wmata.com.

Below is a detailed list of the service adjustments and routes:

District of Columbia

Schedule Adjustments

  • Routes 42, 43, 79, A6, A8, N6: new timetables will reflect adjusted trip and travel times to improve service.

70 Georgia Avenue-7th Street

  • Service will operate every 15 minutes instead of every 12 minutes during most times of the day, daily.

79 Georgia Avenue Limited

  • A new pair of stops will be added on Georgia Avenue, northbound to Silver Spring at Upshur Street NW and southbound to Archives at Kansas Avenue NW.

L2 Connecticut Avenue

  • Service will operate every 12 minutes instead of every 10 minutes during weekday rush hours.

N2, N4 Massachusetts Avenue

  • Service will operate every 12 minutes instead of every 10 minutes at stops served by both routes and every 24 minutes instead of every 20 minutes at stops served by only Route N2 or N4 during weekday rush hours.

S2 16th Street

  • The northbound detour currently in place via 15th and M streets NW will become the permanent route.  New northbound stops are added on 15th Street at L Street NW and on M Street at 16thth Street NW.
  • Service will operate every 15 minutes instead of every 10 minutes during most times of the day, daily.

S9 16th Street Limited

  • The northbound detour currently in place via 15th and M streets NW will become the permanent route.  New northbound stops are added on 15th Street at L Street NW and on M Street at 16thth Street NW.

Maryland

Schedule Adjustments

  • Routes 83, 86: new timetables will reflect adjusted trip and travel times to improve service.

Upcoming Metrorail Station Name Changes

  • Route C4, F4, F8, and R4 bus signs will display Hyattsville Crossing instead of Prince George’s Plaza.
  • Route C8 bus signs will display North Bethesda instead of White Flint.
  • Route C21, C22, C26, and C29 bus signs will display Downtown Largo instead of Largo Town Center.

Virginia

11C Mt. Vernon Express

  • The route will be temporarily suspended and replaced with free shuttle service between Mt. Vernon and Potomac Park (downtown DC) in response to temporary Blue Line and Yellow Line Metrorail shutdowns.  Travel alternative, shuttle service, and rail shutdown details: wmata.com/majorconstruction.

 Upcoming Metrorail Station Name Change

  • Route 23A, 23T, and 28A bus signs will display Tysons instead of Tysons Corner.

Ballston Station Boarding Location Changes

This project is managed by Arlington County. Changes effective Sunday, October 2, 2022.* (denotes date change)

  • 1A to Vienna: Bay F
  • 1B to Dunn Loring: Bay F
  • 2A to Dunn Loring: Bay C
  • 10B to Hunting Point: Bay G
  • 22A to Pentagon: Bay G
  • 23A, 23B, 23T to Shirlington/Crystal City: Bay H
  • 23A, 23T to Tysons: Bay A
  • 25B to Southern Towers/Mark Center: Bay D
  • 38B to Farragut Square: Bay B

View new timetables for details.

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