Montgomery County Residents Get a Chance to Win a $100 Gift Card by Taking the Ride On Reimagined Customer Satisfaction Survey

by Patrick Herron

The Ride On Reimagined study is a comprehensive, forward-looking assessment of the bus network that may result in significant recommended changes to how bus transit (including Ride On and Metrobus) operates in Montgomery County based on current and future needs. The related survey is a vital part of the Ride On Reimagined study. It will provide MCDOT with a clearer understanding of bus riders’ needs, impressions and transit experiences. MCDOT wants to learn what is being done well, and what areas need improvement. Feedback from the survey will lead to future investment in the Ride On bus network.


Pop-up events that are postponed as a result of inclement weather will be rescheduled for the next day at the same time and location. Residents can email questions or comments on the Ride On Reimagined study or survey at

Fare collection resumed on all Montgomery County Ride On buses on August 1. The one-way pre-pandemic fare, which was $2 per ride, is now $1 for all Ride On buses including the Flash. Monthly passes, which were $45 per rider, are now $22.50.

Passengers are encouraged to wear a mask but are no longer required to wear them. Masks are available on all buses for riders who need them. Bus interiors will continue to be cleaned by the County’s Department of General Services with hospital-grade disinfectant. Bus filters and ventilation systems are also treated regularly with disinfectant.

For the most up-to-date service information, riders should follow @RideOnMCT on TwitterFacebookYoutube, and Instagram. In addition, information is available at, by subscribing to receive email alerts at, or texting MONTGOMERY RIDEON to 468311 to receive text alerts.

For information on MCDOT programs and services visit, follow @MCDOTNow on TwitterFacebook, and Instagram and subscribe to MCDOT’s “Go Montgomery!” newsletter.

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