For Immediate Release: Tuesday, September 27, 2022
The Montgomery County Department of Transportation (MCDOT) invites all current, former and potential Ride On bus users to take a Customer Satisfaction Survey, which will be available online through Friday, Oct.7. Those who participate will be entered into a sweepstake for 1 of ten $100 gift cards. The survey is currently available in English, Spanish, Amharic, Simplified Chinese, French, Hindi, Korean, and Vietnamese. MCDOT will also host a community outreach event at Westfield Wheaton Mall, 11160 Veirs Mill Rd, Wheaton, MD 20902 on Wednesday, Sept. 28, 3-6 p.m. Residents are invited to join the MCDOT outreach team to take the Customer Satisfaction Survey and learn more about the Ride On Reimagined study.
The Ride On Reimagined study is a comprehensive, forward-looking assessment of the bus network that may result in significant recommended changes to how bus transit (including Ride On and Metrobus) operates in Montgomery County based on current and future needs. The related survey is a vital part of the Ride On Reimagined study. It will provide MCDOT with a clearer understanding of bus riders’ needs, impressions and transit experiences. MCDOT wants to learn what is being done well, and what areas need improvement. Feedback from the survey will lead to future investment in the Ride On bus network.
Pop-up events that are postponed as a result of inclement weather will be rescheduled for the next day at the same time and location. Residents can email questions or comments on the Ride On Reimagined study or survey at firstname.lastname@example.org.
Fare collection resumed on all Montgomery County Ride On buses on August 1. The one-way pre-pandemic fare, which was $2 per ride, is now $1 for all Ride On buses including the Flash. Monthly passes, which were $45 per rider, are now $22.50.
Passengers are encouraged to wear a mask but are no longer required to wear them. Masks are available on all buses for riders who need them. Bus interiors will continue to be cleaned by the County’s Department of General Services with hospital-grade disinfectant. Bus filters and ventilation systems are also treated regularly with disinfectant.
For the most up-to-date service information, riders should follow @RideOnMCT on Twitter, Facebook, Youtube, and Instagram. In addition, information is available at RideOnBus.com, by subscribing to receive email alerts at montgomerycountymd.gov/govdelivery, or texting MONTGOMERY RIDEON to 468311 to receive text alerts.
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