Thousands of Drivers Incorrectly Charged on ICC

According to a report released by Maryland’s Office of Legislative Audits looking into the Maryland Transportation Authority (MDTA), thousands of drivers were incorrectly charged by Maryland tolls between April 13, 2021, and January 30, 2022.

“Based on our data analysis for all MDTA toll facilities, we identified 82,847 customers that were potentially charged more than once for a single trip through a toll facility. The toll charges (including both potential duplicate tolls and correct tolls) for these customers totaled approximately $645,000. A majority of these tolls (80 percent) occurred at three toll facilities – the Intercounty Connector (ICC), the William Preston Lane Jr. Memorial (Bay) Bridge, and the Fort McHenry Tunnel.”

According to the report, the Office of Legislative Audits provided MDTA with the necessary information to follow-up on the customers identified through our data analysis who were potentially charged improper tolls. “Finally, we shared with MDTA the criteria used in our data analysis so that, in conjunction with the tolling contractors, MDTA could perform similar analyses in the future. Any corrective actions taken by MDTA regarding customer tolling accuracy will be subject to review during our next fiscal compliance audit of MDTA.
We shared our observations with the Maryland Department of Transportation (MDOT) and MDTA in March 2023. Although this report contains no recommendations, we provided a draft copy of the report to MDOT and MDTA for review and comment. MDTA has provided a written response to our findings, which we believe demonstrates its agreement and describes an appropriate corrective action plan.” The full report can be found here.