Giant Food has posted a notice at many of its stores with a message from its president, Ira Kress, informing customers of changes made to the checkout experience. Changes include limiting self-checkout to 20 items or less. The full message can be seen below:
“You may notice changes to your checkout experience as you are shopping with us today. Due to a significant increase in crime and theft that we and many other retailers are experiencing across our market area, we have made several changes to our operating procedures to mitigate the impact of theft to our business. We know that these changes may cause some inconvenience or be disruptive to the experience you are used to, and I assure you we are making these changes out of necessity to prioritize the safety of our associates and customers.
We will continue to do everything in our power to ensure you receive an exceptional experience every time you shop with us and on behalf of Giant Food, we appreciate your patience and understanding. Sincerely, Ira Kress”