MD Attorney General Brown Announces Settlement with CarMax, Inc. Over Its Alleged Failure to Disclose Vehicles’ Open Recalls

Per the Office of Maryland Attorney General Anthony Brown:  Maryland Attorney General Anthony G. Brown today announced that his Consumer Protection Division (CPD) has reached a settlement with CarMax, Inc. over its alleged failure to disclose open safety recalls on the used vehicles it offered and sold. The CPD alleged that CarMax’s failure to disclose the recall status was an unfair and deceptive trade practice in violation of the Maryland Consumer Protection Act.

CarMax advertises vehicles as “CarMax Quality Certified,” alleging that its vehicles have undergone a 125+ point inspection and a detailed reconditioning process. CPD alleged that CarMax made these representations a focal point of its advertising for many years, and, before CPD began its investigation, failed to disclose to consumers that the inspection and reconditioning process did not include fixing open recalls. CPD alleged that consumers unknowingly bought vehicles with open safety recalls on them, which potentially placed those consumers’ safety at risk.

After the CPD began its investigation, CarMax did begin providing information to consumers about vehicles’ open recalls during its sales process. This settlement requires CarMax to ensure that consumers are made aware of the recall status of CarMax vehicles prior to purchase, regardless of whether the purchase is made in-person or online.
CarMax must include hyperlinks for vehicles advertised on CarMax’s website and QR codes for vehicles on sales lots, which will allow consumers to link directly to information on
open recalls as they shop. CarMax also must present consumers with information about any open recalls before presenting any other sales paperwork. The settlement also requires CarMax to pay $240,000.

“Consumers have the right to know if and when they are purchasing vehicles with open recall that could put them and others on the road at risk,” Attorney General Brown said. “Through our Consumer Protection Division, I am working to ensure retailers are disclosing information that consumers need to know before they open their wallets. Even if these disclosures mean the difference between a sale or not, that should never outweigh the rights of consumers to make safe and sound purchases, free from worry and risk.”

Recent Stories

Classic Bakery will be opening a new location at 18195 Village Center Dr. in Olney- the bakery’s third overall, adding to Gaithersburg and Tyson’s Corner. It will be taking over…

Montgomery County Department of Environmental Protection (DEP) held a ceremony on Wednesday, May 22 to honor the winners of the County’s 25th Annual “Recycling Achievement Awards.” The event celebrates outstanding…

The MCPS Foundations Office and the Montgomery County Students Automotive Trades (ATF) and Information Technology Foundations (ITF) hosted its annual Careed and Awards Day on Thursday, May 23 in Gaithersburg.

The Office of the Maryland Attorney General issued the following news release on Friday, May 24:

Washington City Paper is hosting its annual Best of D.C. contest -- and Well-Paid Maids is eyeing the Best Maid Service category. If you missed it: Well-Paid Maids has secured first place for the past three years. Can you help us snag gold again? Simply go to the ballot and write in your vote for the best maid service. In case you need a refresher before you vote, Well-Paid Maids is the only certified living-wage cleaning company in the D.C. area. We pay our cleaners, who are W-2 employees, at least $24 an hour and offer benefits like insurance, 24 paid days off per year and more. Voting is open until June 10 at 5 p.m., and the winner will be announced July 18. (We'll keep you posted!) Thank you for your support -- and if you still haven't booked a spring cleaning yet, now is the time!

Submit your own Announcement here.

Oak Chapel is excited that Priority Partners Managed Care Organization (PPMCO) in partnership with Johns Hopkins HealthCare (JHHC) have selected the Oak Chapel Hub as the location for the first mini-food pantry/mini library in Montgomery County. Please join us for the cupboard unveiling on Saturday, May 18th, at 10 AM (rain or shine). This is scheduled to be an outdoor event. If there is inclement weather, the event will be held in the multi-purpose room of the main church building (Hub distribution location). The cupboard will be fully stocked and ready for the community to take what they need and leave what they can. It is a privilege to be able to continue to serve the 20906 community.

Fighting food insecurity, feeding families.

Submit your own Announcement here.

Movie being filmed in McLean, VA, needs your support

A local community movie is filming in our area in June and needs contributions!

Local actors, teens, teachers, housewives, and retired residences are trying to make this film happen but we need your help.

This is an educational short story about teens learning how to navigate when they don't feel accepted by their friends and what to do to find acceptance. Yet this film isn't just for teens. In your life have you ever felt like you weren't accepted??

Come be a part of the audience for this film! Invite your friends. Be a part of this film being produced right here in our area.

This is a social impact film that will show locally and internationally at film festivals in 2025 and also at colleges.

More information can be found here. DONATE TODAY:

https://www.filmindependent.org/sponsored-projects/ultimate-bias/

https://www.silvanomarifilms.com/jis

This is a not-for-profit film and donations are tax-deductible.

Free Community Father-Daughter Dance

Fathers and father figures, create unforgettable memories with your daughter at our free community father-daughter dance on June 1st, from 6-8 pm. Hosted outdoors at Olney Baptist Church. This event offers a delightful outdoor experience complete with a DJ spinning tunes, interactive games, a charming photo booth, delicious treats, and exciting raffle prizes. Fathers/father figures and daughters of all ages are warmly welcomed to share in this special evening together. Join us for an evening of joy, laughter, and cherished moments!

In the spirit of giving back to our community, we are partnering with Quest to Feed Montgomery to make a meaningful difference in the lives of those in need. We kindly ask each attendee to bring along a non-perishable food item to donate during the event. Every contribution, no matter how small, will go a long way in supporting families facing food insecurity in our area.

×

Subscribe to our mailing list