Metro Shares Report Noting Improvements in Ridership, Customer Satisfaction, Public Safety and Fare Collection While Reducing Expenses

Courtesy WMATA

According to the first annual report on the results of Metro’s Board-approved strategic plan, Your Metro, The Way Forward, bus and rail ridership increased more than 4.5 million trips a month over the previous year, fueled by frequent, reliable, and safe service.

Per WMATA: Nearly half of Metrobus customers saw buses arrive every 12 minutes or less, and more than half of rail customers saw trains arrive every six minutes or less, on average. The strategic plan also called for creative measures to reduce crime and improve customer perception of security. Crisis intervention specialists, partnerships with local law enforcement for enhanced station patrols, and more patrols onboard trains and buses have reduced Part I (violent) crimes by 14%.

“As reflected in the unprecedented levels of customer satisfaction, the investment in service frequency, reliability and security is helping people choose to come back to Metro and earning new customers,” said Board Chair Paul C. Smedberg. “We are able to make substantial customer and service improvements, all while lowering our costs and becoming more operationally efficient.”

While providing more frequent service, Metro has reduced costs by $183 million through one-time budget actions, newly identified recurring operating cost efficiencies and salary/wage freezes. Metro has also sized trains to match ridership demand, launching its first six-car trains on its newest rail car fleet. Financially, Metro has outperformed expense projections with tight management controls, had a clean independent audit for the ninth straight year, and maintained its AA bond rating, keeping the cost of borrowing in check. At the end of the second quarter, Metro is tracking under its projected operating budget.

Metro’s efforts to install new fare gates, as part of a program of enhanced enforcement, have reduced fare evasion in targeted stations by 70%.

The annual report, released today with metrics showing progress over the first year of the plan’s implementation, shows that targets were exceeded in key areas that advance our region’s goals, including reductions in greenhouse emissions. Metro’s emissions reduction saved the equivalent of driving about 200 million miles in an average gasoline-powered car.

“All these achievements in the past year have been possible because of the culture transformation underway at Metro. Internally, we are changing the way we approach our work including identifying efficiencies, introducing new ways to recognize and empower employees, and streamlining internal processes,” Smedberg said. “Through unprecedented collaboration across Metro and a new organizational structure, these efforts are already showing benefits.”

In tandem with the annual report, the Board is discussing with staff action plans that deliver a road map for autonomous trains, zero-emissions buses, and sweeping digitization to improve productivity and compliance. The full report is available to the public here.

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17th Annual Kensington Day of the Book Festival

Now in its 17th year, the Kensington Day of the Book Festival is a family-friendly street festival featuring 150+ renowned authors, poets, and literary organizations. Enjoy live music on five stages, special guest speakers, military veteran writers and comedians, poetry readings, cookbook demos, children's program, and much more.

Admission is free, and attendees will also be able to explore a marketplace of books and food offerings from local vendors.

Not your average book festival! This festival offers something for everyone!

17th Annual Kensington Day of the Book Festival

Sunday, April 21, 2024, 11am-4pm (held rain or shine!)

Howard Avenue, Kensington, MD 20895

Instagram: @kensingtonbookfestival

Contact: Elisenda Sola-Sole, Festival Director

[email protected]

301-949-9416 (text preferred)

FEST OF SPRING Caribbean Wine Food & Music Festival

Get ready to experience the vibrant colors, tantalizing flavors, and infectious rhythms of the Caribbean at the FEST OF SPRING Caribbean Wine Food & Music Festival! Hosted by RHU LLC, this exciting festival is set to take place on May 18, 2024, at the picturesque 16700 Barnesville Rd in Boyds, MD.

Step into a world where the Caribbean spirit comes alive! From 12:00 PM onwards, immerse yourself in a sensory journey that celebrates the unique culture, cuisine, and music of the Caribbean. Whether you're an African American, a Reggae or Soca music enthusiast, a wine lover, or part of the vibrant Caribbean diaspora, this festival promises to delight and captivate you in every way.

Let the enticing aromas of mouthwatering Caribbean dishes tantalize your taste buds. Feast on traditional delicacies prepared by expert chefs, showcasing the rich and diverse culinary heritage of the Caribbean. Indulge in flavorful jerk chicken, succulent seafood, and delectable plantain dishes that will transport you straight to the islands.

Accompanying the culinary extravaganza is a carefully curated selection of premium wines, ensuring the perfect pairing for your palate. Sip on fine wines from renowned vineyards, each sip a reflection of the Caribbean's vibrant spirit. Discover new flavors, expand your wine knowledge, and savor unforgettable moments with every glass.

As the sun sets, get ready to groove to the infectious rhythms of Caribbean music. Feel the pulsating beats of reggae, soca, dancehall, and calypso, moving your body to the lively melodies. Live performances by talented musicians and performers will keep the energy high, ensuring a night of unforgettable entertainment.

Don't miss this opportunity to embrace the Caribbean spirit and celebrate the arrival of spring in style! Tickets are available on AllEvents, so secure your spot today. Join us at the FEST OF SPRING Caribbean Wine Food & Music Festival, where cultures collide and unforgettable memories are made.



2 NIGHT Camping packages available: RV/CAMPER $200 | TENTS $150 Starting on Friday May 17 @ 5pm | 30 RV SPACES | 30+ TENT SPACES



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