Metro has launched its “Fares Pay for Service” campaign, a systemwide initiative aimed at improving fare compliance and protecting funding for transit service across the region.
The campaign was highlighted Thursday, May 28, during an event at the Paul S. Sarbanes Transit Center in Silver Spring, where Metro General Manager and CEO Randy Clarke joined Metro Transit Police officers, Metro leadership, Board members, and staff to discuss expanded fare enforcement and customer education efforts on Metro Bus routes.
According to Metro, fare evasion on Metro Bus could result in approximately $50 million in lost revenue this fiscal year. The campaign combines customer outreach, education, easier payment options, and expanded enforcement, with bus operators greeting customers and reminding riders that fares are $2.25.
Metro said customer fares help pay for bus operators, vehicle maintenance, service improvements, and long-term investments across the region. Riders who refuse to pay may be subject to a citation and removal from the bus.
The campaign also highlights Tap. Ride. Go., which allows customers to pay fares using a credit or debit card. Reduced fares remain available for SNAP-eligible customers, seniors, students, and customers with disabilities.
Metro said the campaign builds on fare enforcement efforts on Metro Rail, where stronger fare gates and increased enforcement have reduced rail fare evasion by more than 80%.
