Montgomery County is preparing to launch a redesigned version of its official website on Monday, April 20, with a focus on making information easier to find and improving the overall user experience.
County Executive Marc Elrich announced the update in his weekly message, describing the redesign as a major step toward simplifying how residents access services, news, and department resources online.
The new site will feature a cleaner, more modern layout across all departments, along with improved navigation intended to help users locate information more quickly. The redesign also includes a full review of existing content, with outdated material removed to streamline the experience.
Feedback from the public played a significant role in shaping the changes. A survey of more than 5,700 users found that nearly 60% of visitors access the website on mobile devices. Many respondents reported difficulty finding information and moving between different County departments, issues the redesign aims to address.
To continue refining the site after launch, the County will introduce pop-up surveys that allow users to share real-time feedback. Officials say this will help identify and resolve navigation issues more quickly while continuing to improve usability.
Elrich is encouraging residents to explore the updated website once it goes live and to provide feedback as the County works to further enhance the platform.
Additional information from the county below:
Montgomery County Government (MCG) is updating its website to better serve residents, businesses, and visitors. The redesigned site will feature a modern look and feel, a more consistent user experience across departments, improved search and navigation, and enhanced accessibility. Explore the questions below and the timeline to learn more.
Why is the Montgomery County Government website being updated?
We’ve heard from residents and County staff that the website could be easier to navigate and more consistent across departments. In response, MCG launched the Web 2.0 Redesign Project to improve the site’s usability, update the tools that support it, and create a more modern and user-friendly digital experience.
What’s changing in the new site?
The updated website will offer:
- Simplified navigation and search: A consistent layout across all County department pages will help visitors find information more quickly and easily.
- Modern design: The new look will be cleaner, more accessible, and easier to use on all devices.
- Upgraded technology: Behind-the-scenes improvements will:
- Support future growth and better service delivery
- Ensure accessibility for all users
- Improve how content is managed and updated
- Enhance site performance and analytics
When will the updated site launch?
The site is scheduled to launch on April 20. Additional updates and refinements may occur after the launch date.
Can I provide feedback about the new website?
We welcome feedback from site visitors! Once the updated site is launched, the project redesign team will provide a survey that site visitors can use to provide feedback about the site.
Will my bookmarks to County webpages work when the site is updated?
In most cases, your bookmarks will continue to work. However, some links may change, so there may be a few instances in which you’ll have to update your bookmarks.
Will the updated site be accessible to people with disabilities?
Absolutely. The new site will align with Web Content Accessibility Guidelines version 2.1, level AA (WCAG 2.1 AA), which is a widely recognized standard for web accessibility developed by the World Wide Web Consortium (W3C) through its Web Accessibility Initiative (WAI). The WCAG 2.1 AA guidelines offer a set of recommendations to make web content more accessible to people with disabilities, promoting inclusivity and usability for everyone.
Will the updated site support languages other than English?
Certainly. The new site will incorporate a software tool called Weglot, designed to provide instant, high-quality translations of webpage content to over 100 languages beyond English.
