Metro is preparing to roll out a redesigned website and updated Metro Pulse app aimed at simplifying trip planning and improving the customer experience across the region.
The new WMATA.com website is scheduled to launch Sunday, May 17, followed by the updated Metro Pulse app on Sunday, May 31, through the Apple App Store and Google Play Store.
According to Metro, both platforms were redesigned with customer feedback in mind and focus on providing easier access to trip planning, service information, fares, and customer support.
“We are committed to continuously improving the customer experience,” said Metro Chief Customer Officer Sarah Meyer. “We know customers rely on Metro for clear, dependable information, and these upgrades deliver exactly that.”
Metro said the redesigned WMATA.com is the first major overhaul of the site since 2016 and features a mobile-first design reflecting how most customers now access transit information.
New website features include consolidated service tools for trip planning, nearby service, rail and bus information, real-time arrivals, and station details all in one place. The website will also introduce an AI-enabled customer support chat tool capable of answering questions related to trip planning, arrival information, and other commonly asked questions. Live customer service agents will remain available weekdays from 7am-8pm and weekends from 8am-8pm.
Metro said accessibility improvements were a major focus of the redesign, with better compatibility for screen readers and assistive technology, increased color contrast, and larger text sizing. The site will also support more than a dozen languages at launch, including Spanish, Chinese, Vietnamese, Amharic, Russian, Arabic, Korean, French, and Dari.
The agency also said a future update later this year will introduce a fully integrated SmarTrip experience on the website. The updated Metro Pulse app has also been redesigned to streamline information and improve usability.
New features include an updated “Explore” tab showing nearby bus and rail service with real-time arrivals and service alerts, a customizable “Favorites” tab for quick access to preferred routes and stations, and an improved “Plan” tab offering route options based on fastest travel time, least walking, or fewest transfers.
The app will also include the same AI-enabled customer support chat experience available on the new website, along with larger fonts, improved accessibility features, and Spanish language support at launch.
Metro said additional improvements are planned in future updates, including push notifications, bus shuttle information during track work, and expanded language options.
