Mynd Spa, Formerly Red Door Spa, Has Closed All Locations Permanently

by MCS Staff
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Mynd Spa, formerly known as the Elizabeth Arden Red Door Spa, has informed all employees that they are laid off and is closing all 25+ locations across the country.

The company has released the following statement, “It is with sadness and disappointment that Mynd Spa and Salon has permanently closed.”

Mynd Spa had MoCo locations in the Kentlands and Pike & Rose.

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121 comments

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Felecia Bright March 20, 2020 - 1:25 pm

Wow…i have a 150.00 gift card that can’t be used Or refunded?

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Ava P Corbett June 19, 2020 - 2:50 pm

I too have a 250 gift card, how will I be able to use it?

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Nancie August 9, 2020 - 1:24 pm

Never a good idea to use the word “scheme” in your advertising promotion.

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Barbara June 22, 2020 - 1:22 pm

How do I get refunded to my gift card?

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Duane T Futrell August 11, 2020 - 11:50 pm

Wow I have a $250 gift card that I bought for my disabled husband who just recovered from a surgery its so sad that 😔 from a

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ana August 21, 2020 - 7:59 am

Hi , I have $120 gift card also do you happen to know where to get reimbursed
Or take the lost. 😔
Thank you

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Jamie Moroni August 17, 2021 - 9:03 pm

I have a $250 gift card

Elaine Abrahams October 7, 2020 - 6:54 pm

I have a $250 gift card from Red Door. How do I go about having it honored? I will accept products. Even partial.

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J.Brytni October 12, 2020 - 5:53 pm

Sorry to hear that. I also have the same issue my card is valued at $275. I started a membership with massage envy, Only $70 a month they’re constantly renovating and adding features, including online booking. I wonder what should we do with our red door spa gift cards.

Take it easy and take care

J.Brytni

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Jennifer March 20, 2020 - 2:07 pm

What about gift cards!

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Alenoosh Kohl March 20, 2020 - 3:26 pm

I have a gift certificate. What can I do?

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Lorrie Bond March 20, 2020 - 9:24 pm

what about gift cards I have and was looking forward to using???? HMMMMM

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Whiskers17 March 21, 2020 - 1:32 pm

Did you buy it with a credit card? Bc you can dispute the charge with the credit card company.

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Kim’s client May 8, 2020 - 9:27 pm

I have over $1k in unspent series money but it was purchased 12/29/19. I want to get my esthetician’s info so I can continue seeing her and I want my money back.

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j June 12, 2020 - 1:46 pm

Do you know where KIm went?

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Louise Johnson July 2, 2020 - 9:07 pm

I am looking for Kim also. I won’t go to anyone else for waxing!

jenn huttenbach December 6, 2020 - 1:34 am

I have $500 in gift cards. Does anyone have any idea how to redeem?

Dawn May 5, 2021 - 8:28 am

Please contact me if there is a Class Action Suit- I have a $380 gift card. Any progress on this? Thx.

Jessica March 21, 2020 - 12:40 am

Same. I have a $210 gift card. 🙁

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Anonymous March 21, 2020 - 1:21 pm

Everyone is worried about their gift cards and while that’s unfortunate, think about all of us who lost our jobs working there…

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Anonymous May 4, 2020 - 8:21 pm

Boo frickin’ hoo. You can get another job – we will never get our gift cards back.

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Me May 19, 2020 - 10:37 am

I have cards as well not used. But to lose a job is devastating. You are heartless. But what goes around comes around. Good luck to all who lost their jobs.

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Sonya Naik July 29, 2020 - 8:25 pm

I’m looking for Sue and Jessica from the Kentlands location. Can anyone help me???

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Ana Rothstein August 21, 2020 - 8:02 am

this so bad this company should have the decency at least to refund people’s money .
This is no good.

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anonymous March 23, 2020 - 3:44 pm

Just want you to know that a long time client is thinking of all of you in spite of losing several hundred dollars by purchasing a large package of appointments at a discounted rate a year in advance. Am really going to miss my colorist, hair treatment and stylist, and others who worked there. ? Hope before this horrible virus mess ends you can find another job. ??

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Faithe H. July 5, 2020 - 11:13 am

I have over $300 in gift cards and would like to know how to be reimbursed.

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AC April 19, 2020 - 6:40 pm

I was a client for more than a decade (Red Door and Mynd). I can’t believe it’s closed. I will miss all of there personnel and the great services.

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Claudia Violagis April 23, 2020 - 11:20 am

How do I get in touch with. Acertain employee?

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Judith Marinoff Cohn May 12, 2020 - 8:05 am

is there any way I can use my gift card on products?

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Kate December 22, 2020 - 3:10 pm

Judith, I tried to use it on Elizabeth Arden site to purchase products, they don’t honor it.

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Mariann McDonnell May 18, 2020 - 8:33 am

I have a $100.00 gift card. How do we get refunded

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My birthday is May 26 I have a gift card of $168 I need that money then can you send me a check you know there’s people hurting out here and I could use that money May 21, 2020 - 7:56 am

My birthday is May 26 I have a gift card of $168 I need that money then can you send me a check .
you know there’s people hurting out here and I could use that money

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Stephanie L. Dalecki May 22, 2020 - 9:32 am

I also have a gift card. Who do I contact to get a refund?

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lilly May 26, 2020 - 6:17 pm

250 dollars gift card. anyone has a contact number?

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Amy S. May 30, 2020 - 12:11 pm

I also have a large amount on a gift card I was all set to use in March but they closed due to the virus. Is there anyway to get a refund?

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Susan Stacy May 30, 2020 - 2:32 pm

You need to let us ALL know what to do about gift cards we received. Very unfair to do this without notice to customers. Please respond and let everyone know what to do.

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Ke June 4, 2020 - 8:23 pm

It’s a very unfair virus 🦠 . So sorry to those who lost jobs. 😢

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Disappointed Customer June 12, 2020 - 7:55 am

Although unfortunate for those who lost their jobs, it is also frustrating to lose money. Anyone who purchased gift cards not only did it to save money but as an investment in the staff!!! It’s a lose in both ways. Sounds like this company did not invest in their staff. Somewhere someone made bad investments if they laid-off staff as quickly as they did as this “pandemic” hit. Too convenient if you ask me that they just closed their doors.

I hope the economy reopens quickly and all of those who lost jobs get them back.

Note to self, I will not invest in something like this again. Times are too unsecured!

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Nancy Steinberg June 12, 2020 - 12:46 pm

It is quite disgraceful that Mynd Spa- formerly Elizabeth Arden, the classiest of classy- has not responded to any questions about gift card refunds. Sort of like stealing I believe. I have a $300 gift card that I would like a refund on.

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Taylor Reno June 17, 2020 - 9:12 am

I am looking for your hair stylist Robert. Would appreciate any contact info you have. He’s a spectacular stylist

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Mica DeShields June 18, 2020 - 9:56 pm

I also have about $300 in gift cards. I really wish I had used them! They had really good products that I wish they would let us use our gift cards on! Sorry about the job losses!

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Amy Katims June 18, 2020 - 7:16 am

I too have a $230 gift card that was given to me in Jan 2020. Will they be refunded? Please reply.

Thank you, Amy

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Mica DeShields June 18, 2020 - 9:57 pm

I also have about $300 in gift cards. I really wish I had used them! They had really good products that I wish they would let us use our gift cards on! Sorry about the job losses!

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Ava P Corbett June 19, 2020 - 2:57 pm

Can we use our gift card on the Elizabeth Arden products?

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Mary L June 20, 2020 - 9:23 am

I would like contact information for Jackie Graham she is a masseuse. She does the best deep tissue massage ever!

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Cheryl Skolnick June 23, 2020 - 9:54 am

My heart goes out to all of the team members of the Mynd Salon and Spa! Unfortunately, due to COVID many of us find ourselves in similar financial situations, where every dollar counts.

I too have purchased a gift card for $350. If anyone hears about reimbursement, please post.

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Customer June 25, 2020 - 4:35 pm

Online it says that Mynd spa declared Ch. 7 bankruptcy and permanently closed its doors. This is not a temporary closure for covid.

I have, I think, $750 in Red Door gift cards (multiple Christmas presents). I asked Arden if they would honor the card, and they said no (I will never give them a penny of my business ever again).

My guess is that we need to file a statement of claim in the Mynd bankruptcy proceeding.

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Angela July 16, 2020 - 9:10 am

I totally agree!!

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Devan August 18, 2020 - 2:18 pm

Commenting to stay on the chain. Would like to join you in filing a statement of claim if you do so.

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Stacy Fierce November 1, 2020 - 8:48 pm

Please add me to this list . I want my money back, or merchandise. Whatever we can get.

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Gina lancieri November 13, 2020 - 6:33 pm

Ditto I have 500 in GC THIS IS SAD.
They should at least let us buy products
Gina

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Adriana October 16, 2020 - 11:58 pm

That is correct. How do we do it though?

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Angeleque Reed July 9, 2021 - 6:43 pm

I completely agree, please add me to the list.

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Rhonda Bailey July 2, 2020 - 10:40 am

How do I get refunded for my gift cards?
This is ridiculous! Businesses are such thieves.

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Debra yetter Silver July 4, 2020 - 5:57 pm

We have 250 in gift cards can we be given elabeth Arden products

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Kim July 18, 2020 - 10:06 pm

I have $850 gift card as well.
Anyone knows what we can do about this?
This is crazy!!

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MV April 4, 2021 - 1:32 pm

I would like to join in the efforts to recover my giftcard balance.

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SM July 21, 2020 - 1:43 pm

I have $1000 dollars in gift cards for Red Door and Mynd. I would like to be reimbursed as well. The day before the went bankrupt, they tried to get me to prepay all of my massages for the year! Imagine if I had done that!

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Susan July 23, 2020 - 9:05 pm

I also have a gift card that I’d like to use on merchandise since services are no longer offered. Reimbursement would be better.

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Hannah July 24, 2020 - 12:14 pm

I felt like how they did it was unprofessional. They blatantly took money out of my account less than a few days before they filed. I reached out to them numerous of times and had no response. Is there away to reach out to certain staff to see if they are providing alternative services?

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Rochelle Penn July 26, 2020 - 8:10 am

I Too have $225.00 in gift cards. I would like to have them reimburse, or find a spa that can welcome them. My sympathy to those who lost there jobs.

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Jill Wagner July 26, 2020 - 2:07 pm

Has anyone received an answer?

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Luna August 4, 2020 - 2:49 pm

This is crazy. I just found out today that the Mynd (Red Door) closed without any warning. There should of been a heads up so we could of redeem our unused gift cards.

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Vanetta Wallace August 9, 2020 - 12:12 pm

I am just finding out about this! I was a member of the monthly membership and had an appointment for March 16th which they called me that morning and informed me that they had to close due to the pandemic and i would be contacted upon opening to redeem. It was for 2 months $200!! I need to get that money back! Definitely sorry about the situation and the employees but an email would have been good

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Duane T Futrell August 11, 2020 - 11:52 pm

Wow I have a $250 gift card that I bought for my disabled husband who just recovered from a surgery its so sad 😔

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Kristen Traina August 16, 2020 - 10:38 pm

I have over 300 dollars in gift cards. We were given no warning to come and redeem. What a ridiculous waste

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Devan August 18, 2020 - 2:10 pm

Hello! Just saw the news today and am concerned about my unused giftcards as well. Has anyone made contact with customer service?

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Devan August 18, 2020 - 2:18 pm

Would like to join you in filing a statement of claim if you do so.

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Lauren August 19, 2020 - 9:20 am

Also have a gift card. Has anyone else tried the Villa Floriani website That says they are taking unused gift cards from the salon for product purchases? Or is this a scam? They are saying you can buy their products with the gift card money? Their products were sold at the Red Door Salon.

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Rochelle August 28, 2020 - 6:08 pm

Yes I would like to join in a statement claim also. I have $350.00 in gift cards

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Lydia August 27, 2020 - 12:56 pm

I would also like to join you in filing a statement of claim.

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shana August 27, 2020 - 4:17 pm

i have a $100 gift card to use. i was saving it to use it for my wedding. how do i get a refund back for this card?

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Amy August 27, 2020 - 8:09 pm

I don’t know if there’s a way to receive a refund for unused gift cards. I have one for $250 and I contacted Villa Floriani about their offer. Basically, they’ll give me 50% off any purchase up to $500 — but anything I buy at 50% off requires payment. So if I put $500 worth of items in my cart, Villa Floriani will charge me $250, but I still need to pay that $250. They aren’t honoring the gift card per se.

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Maggie B September 2, 2020 - 5:54 am

I too have a $120 Elizabeth Arden Red Door Spa gift card balance and will look into using with ,,.

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Theresa Schlue September 7, 2020 - 9:00 pm

I have around $800 in gift cards. Very upset about this whole thing. We should’ve been emailed so we could have used our gift cards for merchandise at the very least. I would definitely join in a suit to re-coup something

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Renee Depeiza September 12, 2020 - 1:47 pm

Is there a claim being set up??? I have 300$ in Gc.

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Lillian September 16, 2020 - 10:14 am

what do we do with our unused gift cards? I would like my money back

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Francine October 8, 2020 - 1:15 pm

I have $500. in gift cards that I would love to get a refund or products in exchange. Has anyone received any more info about the gift cards?

I hope the staff have found new jobs by now

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A very frustrated customer October 8, 2020 - 6:56 pm

Mynd did the worst of all bankruptcies. Chapter 7! Which means they owe money to big creditors and it is very unlikely that anyone with gift cards (no matter how much you have) will be able to recoup their money. It is disgusting how they handled it. I feel badly for the employees who had no notice either. There should have been some advance notice so customers could have at least bought products. It makes me so mad!!!

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Angela T. October 12, 2020 - 4:31 pm

So all of us with these big gift card balances, there is nothing we can do to get this money back?

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Debbie M. October 13, 2020 - 1:52 pm

Has the statement of claim been filed yet?

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Pissed off October 16, 2020 - 1:21 pm

I have so much money in gift cards, they didn’t pre warn anyone so that we could have used it, I want my money back

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Stephanie October 16, 2020 - 10:19 pm

Is there a way to file a class action with the bankruptcy? I’d think there is an attorney somewhere on this string that would know our recourse. I have $325 in cards as well.

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Adriana October 17, 2020 - 12:04 am

I believe with so many people on board we can file a class action regardless of the bankruptcy. I read that one can still sue.

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Jacqueline Rayner October 19, 2020 - 2:45 pm

please let me know if anyone is organizing a class action lawsuit. I too, have hundreds of dollars in gift cards.

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Cate October 25, 2020 - 8:30 pm

I had been savings my gift cards, so I’m with everyone else that has a ton of lost money. Count me in on claim or action, given the economy these days, can’t afford to lose all that money! Thx to everyone on the chain

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Susan October 26, 2020 - 11:56 pm

I have close to $400 in gift cards that I can no longer use. I too would join in the filing to try to get our money back.

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KristinL October 28, 2020 - 10:38 am

I have a $250 GC. If anyone figures out how to recoup, would love to know

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Belinda Harris November 10, 2020 - 10:35 pm

I, too, have $500 in gift cards. I would join the class action suit

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Kristen Masci November 11, 2020 - 11:42 am

I have a gift card. I tried to use at Villafloriani. No success. It is a scam for sure.

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Denise November 19, 2020 - 11:14 pm

I have a $250 gift card! Can it be used anywhere else or get a refund??

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anne shrotu November 29, 2020 - 8:09 pm

include me in any class action suit.

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lydia December 2, 2020 - 6:23 pm

Please add me to the class action suit as well. I have $200 on my gift card.

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MM Kinney December 8, 2020 - 1:28 pm

Please add me to the class action suit. I have a balance of $110 on a gift card.

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Ann Wakefield December 18, 2020 - 9:39 pm

I have an unused $100 from the “Avenue” program/club that Mynd sponsored that I’ve probably lost unless I get reimbursed from their bankruptcy settlement.

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Janine December 26, 2020 - 10:14 pm

Is there a class action suit? I have $250 of certificate/Giftcards to Red Door. I would like to be able to do something with these cards or get money back if possible.

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Leah Gross-Hutchison December 28, 2020 - 1:29 pm

I was told to contact Neil Berger at 2125945000 Ext. 131

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Kim December 29, 2020 - 1:43 pm

I’m following as I have unused gift cards for the Garden City location, and would like to know how to redeem the funds. This is absolutely awful how they handled this for the staff as well as customers. Keep me posted if there is a class action lawsuit.

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Karen January 1, 2021 - 7:52 pm

I also have a gift card with several hundred dollars and would like to be part of any class action lawsuit.

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Ivy January 5, 2021 - 5:27 pm

I also have several hundred dollars worth of giftcards. I would like to be added if someone files a class action lawsuit.

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deb sansolo January 10, 2021 - 3:49 pm

i also have $$ in gift cards. need to know what action to take

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Lisa Ahrens January 14, 2021 - 11:13 am

I would also like to join in – I have $210 in GCs and can’t believe what I’m reading….

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Sabrina M. January 18, 2021 - 12:11 pm

I have $350 GC to Red Door – we need a way to get back this money ASAP

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Kathy Pasquale January 20, 2021 - 10:49 am

I have $200 in a gift card. Please add me to that claim!
Kathy P.

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Amanda Holland January 28, 2021 - 3:40 am

Count me in too 🙁

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Keana Green March 1, 2021 - 11:55 am

Please add me to the class action suit. I have $400 in unused gift cards. thanks

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Cherie L. February 12, 2021 - 2:04 am

Count me in as well.

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Carol February 23, 2021 - 8:05 pm

Count me in as well. I have a few hundred dollars in gift cards. I’d be happy if they let us purchase Elizabeth Arden products

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Jisun D. March 17, 2021 - 10:28 pm

I also have a $200 gift certificate from MYND. I would like to know how to get a refund!

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Emily Sampino March 22, 2021 - 4:05 pm

Any update on the gift cards?

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A still very upset customer March 23, 2021 - 7:51 pm

It has now been over a year since Mynd closed its doors supposedly temporarily because of the pandemic. Meanwhile everyone above has gift cards that probably total in the thousands that can not be used or refunded. A company should not be allowed to do this without some form of notification or alternative way to spend the gift card money. They intentionally misled the public and assured customers they would reopen when all along they knew it was false. It is very still very frustrating! Just had to vent!!

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Mynd Spa Gift Card - FreeGiftCardList March 25, 2021 - 5:40 pm

[…] Mynd Spa, Formerly Red Door Spa, Has Closed All Locations Permanently – The MoCo Show […]

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Mary C April 15, 2021 - 4:02 pm

I, too have about $500 in gift cards. I would love to be a part of the effort to get a refund or at least purchase products.

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NDD April 26, 2021 - 5:24 pm

I’m sorry to hear of the permanent close of Mynd and the fact that so many employees lost their jobs. If anyone knows where Kim, facial extraordinaire, may be, can you share.

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Anne Davis May 4, 2021 - 10:41 am

I’m just discovering this. A little late to the game, but I haven’t been trying to get a massage since Covid began. I have nearly $800 of gift cards. Please contact me if here is an organized attempt to recover some of this money. I’m hoping that the employees have been finding jobs now that things are opening up. Good Luck!

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Jennifer Jerome October 19, 2021 - 11:23 am

i have a gift card for $150.00 not happy

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