Per the Maryland Attorney General’s Office: “Maryland Attorney General Anthony G. Brown announced today that the Health Education and Advocacy Unit (HEAU) within his Consumer Protection Division closed 2,037 cases in Fiscal Year 2023, helping patients save or recover over $3.3 million dollars, including more than $2.6 million in appeals and grievances cases. The information was included as a part of the comprehensive Annual Report on the Health Insurance Carrier Appeals and Grievances Process that was submitted to the General Assembly.
The HEAU offers mediation services to consumers with health insurance and medical billing issues, hospital financial assistance applications, medical debt collection, and access to medical records. The Unit also helps consumers who have problems enrolling in a private health plan on Maryland Health Connection, the state’s health insurance marketplace, or obtaining financial assistance to lower the cost of coverage.