Residential customers above 150 percent of area median income and commercial and multi-unit residential accounts with master meters are eligible for the 100 percent waiver of late payment charges and turn-on fees. As of mid-July, more than 79,000 accounts were past due, accounting for $51.6 million in total revenue. The vast majority of overdue accounts reflected residential customers. WSSC Water resumed residential water service turnoffs on past-due accounts on July 5. Turnoffs were temporarily suspended in June to encourage program participation.
Only after extensive customer notification and all other reasonable alternatives have been exhausted, including efforts to connect every income-constrained customer with available financial assistance, will WSSC Water disconnect water service. WSSC Water offers several financial assistance programs to help customers get current with their bills. More information on other customer assistance programs is available at wsscwater.com/assistance.