WSSC Water Commissioners unanimously approved expanded customer assistance programs, including an updated Get Current initiative and a new $2.4 million Emergency Relief Fund launching December 1, 2025, to support customers experiencing financial hardship.
WSSC Water has opened its newly expanded, state-certified laboratory in Silver Spring, a $38 million facility that nearly doubles its previous size and enhances testing capabilities for 1.9 million residents in Montgomery and Prince George’s counties.
WSSC Water announced temporary relief measures for federal employees affected by the government shutdown, including suspending water service turnoffs, waiving late fees, and extending enrollment in its Get Current assistance program to ensure continued access to essential water and wastewater services.
WSSC has extended and enhanced its Get Current water bill assistance program, now running from July 1 through October 31, 2025, to support eligible customers with past-due balances as of June 1. The updated program offers partial debt forgiveness, waives late fees and turn-on charges, and provides expanded payment plans and high bill adjustments for qualifying residential, commercial, and multi-unit customers.
Montgomery County Fire and Rescue Services (MCFRS) responded at 11:33 a.m. on Tuesday to the 2700 block of Urbana Drive in Silver Spring for a reported water main break. (more…)
WSSC Water’s temporary assistance program, Get Current 2.0, will run from March 1 to June 30, offering bill credits and waivers on late fees for eligible customers with past-due water and sewer bills. Residential and commercial customers meeting specific income and payment criteria may receive up to a 50 percent bill credit and full waivers of late fees and turn-on charges.
WSSC Water is urging all 1.9 million customers in Montgomery and Prince George’s counties to only use water for essential purposes effective immediately. At this time, water is safe and there is no need to boil before essential use.
Per the news release: “As Montgomery County residents navigate icy conditions following this week’s snow, the Montgomery County Departments of Environmental Protection (DEP), Transportation (MCDOT), and the Washington Suburban Sanitary Commission (WSSC Water) are urging residents and businesses to moderate salt usage during winter weather events. (more…)
Emergency crews responded to a large water main break on East West Hwy near Maple Ave in Bethesda on Sunday afternoon. (more…)
On Sunday, September 8, WSSC Water employee Ernest Joseph Dyson, 39, of Clinton, MD was struck and killed by a drunk driver while working at the intersection of New Hampshire Avenue and Rodney Road.
WSSC Water crews quickly responded to a Sanitary Sewer Overflow (SSO) today near 19110 Liberty Mill Rd. in Germantown (we initially reported this as a water main break). Crews remain on-site working to install bypass to stop overflow. Drinking water is not impacted.