Metro has posted a job listing for Metrobus drivers that would allow potential drivers to earn up to $2,500 in signing bonus as well as a starting salary over $50,000 per year that includes overtime opportunities and health and dental insurance (and free transportation on Metrorail add Metrobus).

The job posting can be seen below in full:

Earn up to $2,500 in signing bonus and a rewarding career as Metrobus Driver.

Do you have a passion for providing great customer service, but you’ve never driven a commercial vehicle before? No problem. Get paid and earn great benefits while we train you to become a Metrobus driver in as little as nine weeks.

And now, Metro offers up to a $2,500 sign-on bonus.

We are currently offering a highly competitive package inclusive of:
  • Up to a $2,500 sign-on bonus (terms and conditions apply)
  • Starting salary of over $50k (with/plus overtime)
  • During training: Up to $20/hr.
  • After graduation: $25.51/hr.
  • Health and dental insurance and other competitive benefits
  • Free transportation on Metrorail and Metrobus

Get Started. Stay safe.

At Metro, safety is always top of mind and our precautions against the coronavirus are no exception. We’re conducting more frequent and deeper cleanings around the system, implementing stringent social-distancing protocols and mandatory mask use, and providing personal protective equipment to employees.

metrobus operator hiring male 800x900

Metrobus Driver Compensation

  • Immediate health, dental and life insurance
  • 10 week full-time paid training
  • Competitive pay:
    • Up to $20/hr during training
    • $25.51/hr after graduation
  • Paid time off
  • Retirement benefits
  • Tuition reimbursement
  • Career advancement opportunities
  • Free transportation on Metrorail & Metrobus
  • Perks like free uniforms and much more

Applications are being accepted now.

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Per Montgomery County:

Metro has announced that Metrobus will return to regular weekday service on Monday, Feb. 7. Metrobus has been operating on a modified Saturday schedule, offering approximately 75 percent of normal weekday service, since Jan. 10 due to covid-related staffing shortages. In addition, Metro will require riders to have newer farecards starting March 1.

While Metro is still experiencing above-average absenteeism, case rates are declining and employees are returning to work following their quarantine requirements.

In its effort to restore regular service on Metrobus, Metro will strategically deploy additional buses when possible to help increase capacity on busy lines.

Metro is working to identify exact staffing levels at each bus division to schedule shifts and re-mobilize the bus fleet. Once regular Metrobus service has resumed, some trips may need to be adjusted based on employee availability each day.

Metro will update customers about service changes through MetroAlerts text and email messages, on the Status and Alerts page at wmata.com and through @MetrobusInfo and @MetrorailInfo on Twitter.

Riders are encouraged to sign up for MetroAlerts to receive the latest service information.

Faster, better faregates are making it easier for customers to tap, pay and ride Metro with installation now reaching nearly 50 percent of all Metrorail stations, one-third of which are complete.

The new faregate system is part of Metro’s fare modernization program to improve the rail system’s faregates and fareboxes on Metrobus, along with other fare technology upgrades, including mobile pay on Apple iOS and Android.

In conjunction with the rollout of the new faregates, and bus fareboxes in late 2022, Metro announced last April that older SmarTrip® cards will be phased out. SmarTrip cards purchased prior to 2012 contain outdated chip technology and do not work with the new faregates now installed or partially installed at nearly half of all stations.

To assist customers with the transition, beginning March 1, the old farecards will no longer be accepted at fare vending machines in stations, fareboxes on buses, parking facilities and retail locations.

Beginning Feb. 7, customers also will not be able to add value to old cards online. Additionally, Metro has started to discontinue the ability to add money to old, obsolete cards at fare vending machines in all stations currently with new faregates. Labels will be added to indicate which machines no longer process the old cards. This will help customers avoid putting additional funds on cards that do not work in those stations.

Customers can easily replace their old farecards by mail, online, phone or in-person,and transfer any balance to a new or existing SmarTrip card or virtual card through SmarTrip mobile pay for iOS and Android. Check the serial number on the back of the SmarTrip card. If the serial number does not start with “0167,” it needs to be replaced.

For step-by-step instructions on how to replace old cards or transfer balances including SmartBenefits to another card, visit the SmarTrip Card Replacementpage.

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Metro has releases it Fiscal Year 2023 (FY23) budget page. Here you can find detailed information about Metro’s budget and fare and service proposals. We encourage you to review the proposals and share your feedback by February 15, 2022. Gathering input from our customers, local communities and stakeholders is an integral part of the budget process, and your feedback will factor into our Board of Directors’ final decisions.

Resources

Note: The docket contains the Notice of Public Hearing and the proposed fare, rail, bus and Sales Office closure documents.
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Share Your Feedback by 5 p.m. February 15, 2022

Take the survey, submit written comments or upload documents.

Participate in a Public Hearing

Metro will host three Public Hearings that you can participate in virtually or in person.

  • To participate by phone, call 855-925-2801 and enter meeting code 8563.
  • To participate via video, preregister by emailing [email protected] by 5 p.m. the day before the Public Hearing.
  • To participate in person, preregister by emailing [email protected] or calling 202-962-2511 by 5 p.m. the day before the Public Hearing. You can also register on-site.
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Metro today announced that Metrobus will return to regular weekday service on Monday, February 7. Metrobus has been operating on a modified Saturday schedule, offering approximately 75 percent of normal weekday service, since January 10 due to covid-related staffing shortages.

While Metro is still experiencing above-average absenteeism, case rates are declining and employees are returning to work following their quarantine requirements.
“I want to thank our customers for their patience as we took swift action to protect the health and safety of riders and employees in the face of the unprecedented covid surge, which has impacted about 10 percent of our workforce since the holidays,” said CEO/GM Paul J. Wiedefeld.
“We look forward to providing more service to help the region recover from a particularly challenging period of this pandemic.” “Our members are eager to resume full bus service to our communities,” said ATU L689 President Ray Jackson. “We will continue to do all that we can to protect workers, our families, and our passengers through this pandemic, while keeping the region moving.”
While Metro works to restore regular service on Metrobus, it will strategically deploy additional buses when possible to help increase capacity on busy lines.
Metro is working to identify exact staffing levels at each bus division to schedule shifts and re-mobilize the bus fleet. Once regular Metrobus service has resumed, some trips may need to be adjusted based on employee availability each day.
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”Shady Grove and Rockville stations have reopened!” proclaimed Metro in a recent post on its website and social media.

Per Metro, “Here is everything you need to know about service at the reopened stations and fun facts about the project.”

Station Improvements
Customers at Rockville Station now benefit from a new steel canopy structure and several customer experience improvements including:
  • Brighter, more efficient LED lights
  • New digital screens for passenger information
  • Upgraded speakers for station announcements

At both stations, customers will experience new, modernized faregates with larger displays and enhanced safety features.

Fun Facts:

Travel Tips

  1. Red Line service has resumed at Shady Grove and Rockville stations.
  2. Metrobus and RideOn will continue to stop at their current temporary locations at Rockville Station until February.
  3. SmarTrip cards purchased before 2012 do not work with the new faregates at both stations — learn how to get a replacement card.
  4. Some parking remains temporarily closed at both stations.
  5. Federal law requires wearing a face mask on public transit.

Five things to know now that Shady Grove and Rockville stations have reopened:

1. Red Line service resumes

2. Buses will continue to stop at their temporary locations at Rockville Station until February.

3. SmarTrip cards purchased before 2012 will not work with the new faregates.
4. Some parking will remain temporarily closed and parking will remain free until the lots reopen at each station.
  • The West Kiss & Ride lots at Shady Grove and Rockville stations will remain closed while the construction site is cleaned up. Use the East Kiss & Ride lots for passenger pick up/drop off.
  • Rockville Station customers will experience ongoing parking closures as Metro continues to improve the station’s parking facilities.
5. Federal law requires wearing a face mask on public transit.
  • Keep your nose and mouth covered on trains, buses and in stations.
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Metro to focus on root cause analysis and technology solutions prior to return of 7000-series railcars

Metro General Manager and Chief Executive Officer Paul J. Wiedefeld said last week that he will not resume the placement of 7000-series trains into passenger service for about 90 days to allow Metro engineering and mechanical experts time to focus on root cause analysis and acquire technology to measure 7000-series wheelsets.

Per WMATA:
During the 90-day period, Metro will accelerate efforts to restore 6000-series railcars to increase the availability of newer cars in the fleet and improve reliability for customers.
“Dedicated staff members are working with three outside groups to make sure the new railcars are safe to operate, and we concluded that their efforts to maintain and inspect trains – with maximum capacity getting just five trains back in service each day — isn’t where we need to be focused,” Wiedefeld said. “We are going to redirect our efforts towards identifying and tackling the root cause of the derailment and take steps to better support more continuous wheel measurements by installing trackbed technology.”
Metro will continue to operate its currently scheduled rail service, with customer wait times averaging less than 10 minutes on all lines.
“Our customers are always top of mind and none of the decisions we’ve made are easy, but they are critical to our ability to restore service,” Wiedefeld said. “We appreciate each and every customer who continues to ride Metro and recognize that many people depend on the service. We also thank our employees who are doing their best to meet rider expectations during a challenging time.”
Metro will continue to work closely with its outside experts Transportation Technology Center, Inc. (TTCI), as well as transparently engage oversight agencies the Washington Metrorail Safety Commission (WMSC) and the National Transportation Safety Board (NTSB) on root cause analysis.
Current service is averaging below 200,000 rail trips daily – less than a third of pre-pandemic demand due to the holidays, increased telework and the Omicron-fueled surge in Covid cases. The average number of passengers per car today is about 45, far less than Metro’s established maximum standard of 120 passengers per car. Metrobus service is expected to resume weekday schedules in the coming days or weeks, as the current pandemic surge ebbs and more employees are available.
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Per WMATA:

Metro’s Pandemic Taskforce is taking swift actions to protect the health and safety of its customers and employees against the recent surge in COVID-19 variants. Due to growing absenteeism rates across service areas related to COVID illness and exposures, Metro is reducing service schedules and implementing new workforce actions effective Monday, January 10.

“Scaling back service will ensure customers who rely on Metrobus, Metrorail and MetroAccess for transportation have a more reliable schedule,” said CEO/GM Paul Wiedefeld. “Metro employees live in some of the neighborhoods hardest hit by the pandemic and are exposed to the surge in the region and throughout the nation. It’s important that the taskforce take steps to make Metro operationally sound to meet the needs of our customers.”
Metro service levels will operate as follows:
  • Metrorail will continue to operate on all lines as scheduled, with customers experiencing more frequent service at stations served by multiple lines.
  • Metrobus will reduce service on weekdays to a Saturday schedule with additional trips on some routes, which is roughly 75 percent of regular Metrobus service and protects key routes that serve hospitals, grocery stores, and other essential destinations.
    • Bus operators will be permitted to bypass customers not wearing masks for their health and safety.
    • Metrobus customers are advised to consider alternative sources of transportation like Metrorail to travel throughout the region.
  • MetroAccess will reduce shared rides and increase accessibility rides. For more information about MetroAccess, please visit wmata.com/metroaccess.
Metro’s customer service call center operators will work remotely due to the recent increase in COVID cases, but there will be no changes in hours of operation. As Metro continues to monitor COVID conditions throughout the region, employees will be held to vaccine or testing policy compliance to help combat serious illness and the spread of COVID-19 variants.
The following protocols have been communicated with all employees and will apply beginning Monday, January 10:
  • Weekly testing requirements will remain in place for unvaccinated employees as more frequent testing requirement are evaluated and test availability improves.
  • Beginning Sunday, January 16, employees who have failed to comply with Metro’s testing and vaccination policies will be placed on unpaid suspension until compliant. Employees will have 30 days to comply or be subject to termination of employment.
On Monday, January 31, employees subject to eligibility will be required to enter booster shot information into Metro’s portal as part of their fully vaccinated status. All efforts and precautions are being taken to reduce serious illness and transmission of the Omicron variant to vaccinated employees and riders.
Metro will update customers through MetroAlerts text and email messages, on the Status and Alerts page at wmata.com, and through Twitter @MetrobusInfo @MetrorailInfo. Customers are encouraged to sign up for MetroAlerts to receive the latest service information.
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Friday, December 31 (New Year’s Eve) 
 
  • Metrorail will operate 7:00 a.m. until 1:00 a.m, opening two hours later than a normal weekday. Time of last train varies by station.
  • Metrobus will operate on a Sunday schedule
  • MetroAccess subscription trips will be cancelled
Saturday, January 1 (New Year’s Day) 
 
  • Metrorail will operate 7:00 a.m until midnight, closing one hour earlier than a normal Saturday
  • Metrobus will operate normally on a Saturday schedule 
  • MetroAccess subscription trips will be cancelled
MetroAccess service for customers with disabilities will operate the same hours as Metrorail and Metrobus; however, subscription trips will be canceled. Customers wishing to travel on the holidays should make a separate reservation online or by calling 301-562-5360 (TTY 301-588-7535).
Metro’s customer information call center will be closed on December 24 and December 31. Automated information is available 24/7 by calling (202) 637-7000 or online at wmata.com.
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Per the City of Rockville:

Metro’s Rockville and Shady Grove stations will reopen Sunday, Jan. 16 after a four-month shutdown to repair and replace the stations’ aging canopies, Metro announced.

During the closures, Metro demolished the canopy at the Rockville station, erected a new steel canopy structure, and made improvements that include installation of new information screens, brighter lighting, modern fare gates, higher-quality announcement speakers and new closed-circuit television cameras. The Park and Ride has been repaved for safer, more accessible parking.  At Shady Grove, the platform canopy, roof and escalators are being repaired, and modernized fare gates are being installed.

Parking remains available free-of-charge, but is limited, at the Shady Grove and Rockville stations while the stations are closed. Free shuttle buses are being provided during the closures, connecting the Shady Grove, Rockville and Twinbrook stations. The Twinbrook station remains open. Red Line trains are operating between Twinbrook and Glenmont at normal service levels.

While the stations will be open in January, the canopies will provide cover for customers but will remain temporarily unfinished until Metro determines the best type of exterior cladding needed to complete the project, it said.

Learn more at wmata.com/rockvillecanopy.

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Per WMATA:

On Thursday, December 23, Metro’s General Manager and Chief Executive Officer Paul J. Wiedefeld paused the return of additional 7000-series railcars to passenger service, ordering a new regime of daily 7000-series inspections.

Although there are no new issues of concern, the Chief Safety Officer and Chief Operating Officer met with the Transportation Technology Center, Inc. (the independent consultant Metro hired to help with its root cause analysis following the derailment) and Metro officials concluded in an abundance of caution that moving to a nightly inspection of 7000-series railcars is the prudent course of action.

Metro notified National Transportation Safety Board and Washington Metrorail Safety Commission this afternoon of the updates to its 7000-series restoration plan.

“While I recognize the pause is unexpected, we are going to continuously evaluate data we are collecting to ensure that we are enhancing safety,” Wiedefeld said. “I feel that requiring a daily inspection is the safest course until we know more and our experts have an opportunity to review the data we are collecting with the few trainsets now in operation.”

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7000-Series Return to Service Update

  • On December 14, Metro is informed by the WMSC (Washington Metrorail Safety Commission) that it has no technical objections to the final plan submitted to gradually return nearly half of the 7000-series railcars to passenger service with the metered release of no more than 336 railcars.

Advisory Effective: 10/18/21 – 12/31/21

Pet Metro:

Metrorail service* will operate as follows:

  • Red Line trains run every 12 minutes
  • Green Line and Yellow Line trains run every 20 minutes
  • Blue Line, Orange Line, and Silver Line trains run every 24 minutes
  • Silver Line service has resumed between Wiehle-Reston East and Largo Town Center

*Service subject to change due to scheduled maintenance and track work.
View the weekday and weekend service advisories for scheduled service adjustments.

Metro will continue to operate at reduced service levels through at least December 31 and will advise the public of any additional service improvements should more trains become available.

Metro’s trip planner has been updated to reflect the latest service schedule. Customers are also encouraged to use the live train map to see the locations of trains on each line. In-station next train signs (Passenger Information Displays) are providing accurate train arrival estimates.

Metro continues to work closely with the Washington Metrorail Safety Commission and NTSB and as more information develops, we will update the public about service. Continue to visit wmata.com and follow us on social @metrorailinfo and @metrobusinfo for the most up-to-date information.

 


 


Actions Taken

On Wednesday, October 13, Metro began working with NTSB and the WMSC to determine the cause of the Blue Line derailment at Arlington Cemetery; that investigation is still ongoing.

Because safety remains our number one priority, we have removed all 7000-series railcars, roughly 60 percent of our fleet, from passenger service.

  • On October 28, wheelset inspections were completed on all 7000-series railcars.
  • On November 4, Metro submitted a test plan to the WMSC for acceptance. [Read test plan letter]
  • On November 8, Metro began testing two weighted 7000-series trains in the system to determine inspection intervals.
  • On November 17, Metro demonstrates wheelset measurements inspections [Watch Wheelset Inspection Video]
  • On December 14, Metro is informed by the WMSC that it has no technical objections to the final plan submitted to gradually return nearly half of the 7000-series railcars to passenger service with the metered release of no more than 336 railcars.

Frequently Asked Questions

Background: On Wednesday, October 13, Metro, the National Transportation Safety Board (NTSB), Federal Transit Administration (FTA) and the Washington Metrorail Safety Commission (WMSC) launched an investigation into the Blue Line derailment that occurred on Tuesday, October 12, between Rosslyn and Arlington Cemetery Stations.
The investigation is ongoing, and the following questions provide the most up-to-date information to ensure the public is informed.

What’s the most recent update with the 7000-series fleet?
On December 14, Metro’s test plan was accepted by the WMSC which allows Metro to train its staff on new 7k inspection requirements and gradually introduce (42) 7000-series trains into passenger service.
How long will the 7000-series trains be in service before being inspected?
Metro will inspect the 7000-series railcars every seven days.
Why are inspections so frequent?
Seven-day inspections are required to ensure the safety and reliability of the 7000-series wheelset. Inspections will be conducted on the (42) 7000-series trains in service to ensure wheelsets remain in tolerance.
Will older model railcars continue to be used for service?
Yes, customers will continue to see the 2000-, 3000-, and 6000-series railcars in addition to the 7000-series railcars in passenger service. As we began to gradually introduce 7ks into passenger service, older model railcars will continue to be used until full restoration of the 7000-series fleet is complete.
Will Service Levels Improve?
Current service levels will remain in place through December 31. Customers should start to see gradual service improvements in January as the 7000-series railcars are placed back into passenger service.
What service improvements can customers expect?
Service will remain the same through the end of December and first couple of weeks in January. Customers should continue to use Metro’s Live Train and Trip Planner tools to get accurate train arrival and departure times throughout the system.
Is it safe to ride a 7000-series train?
Yes, all Metro trains in passenger service are safe. We take the safety of our customers seriously. That is why we’ve taken our time to get this inspection process right.
More FAQS about the ongoing investigation:
 
Is the Blue Line investigation still ongoing?
Yes, the Blue Line investigation will continue until Metro and our safety partners understand the full extent of the October 12 derailment, and begin to determine what actions are needed to prevent a similar incident from occurring. Metro, NTSB, FTA and WMSC are all committed to safety. Anytime a rail or bus incident occurs, Metro investigates the cause to determine what steps are needed to improve the system and ensure our customers’ safety. In this incident, NTSB is the lead investigative agency.
Why are other organizations involved in the investigation?
NTSB, WMSC and FTA have jurisdiction over investigations and safety practices that govern our operations. All participating agencies have a vested interest in understanding the root cause of this incident and ensuring changes are implemented to uphold the integrity of the system.
What has the investigation revealed?
While the investigation is ongoing, the wheel assembly on our 7000-series railcars is suspected to be a factor in the October 12 derailment, an issue WMATA had been working with Kawasaki, maker of the 7000-series cars, to resolve since 2017.
When did the 7000-series car enter Metro’s fleet?
There are a total of 748 7000-series railcars. The first four pilot railcars were delivered to Metro on January 6, 2014. The first 7000-series trains went into service on April 14, 2015. The last railcars were delivered February 26, 2020.
How often did Metro conduct inspections of the 7000-series car?
Metro’s 7000-series railcars are inspected on an ongoing basis as part of our preventive maintenance program. Over a four-year period, thousands of inspections were conducted. In any instances when wheelsets were found out of tolerance, the trainset was removed from service and the wheelsets were replaced before the cars were put back in passenger service.
When will the investigative findings be released?
NTSB will release the findings once the investigation has concluded.
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