While many Metro customers have expressed dissatisfaction with recent service issues, Metro has also been applauded for providing consistent communication regarding issues that have taken place affecting service since Randy Clarke took over as General Manager/CEO on July 1st.
Per Metro: At approximately 7am on Wednesday morning, Metro’s Rail Operations Control Center (ROCC) identified an intermittent IT network connection issue that impacted communications between systems. Customers throughout the rail system were notified to expect delays and received notification through social, text, Web and Metro Alerts to allow for additional travel time while the issue was assessed. After further review, it was determined that the customer data feed was providing incorrect information to our passenger information system, trip planner and third party apps. The majority of customer trips remained on time throughout the morning, and Metro is currently running scheduled service on all rail lines.
Metro’s Department of Safety (SAFE) worked closely with the ROCC to ensure the safe operations of the system were maintained at all times. Metro radio communication and Closed-Circuit Television (CCTV) feeds were not impacted, and staff were deployed throughout the system to assist with the monitoring of conditions. Metro continues to investigate the root cause of the network issues and is working towards a permanent resolution.