Montgomery County Fire and Rescue Services responded to a call regarding a person on the Metro tracks at the Forest Glen Metro station in Silver Spring.

When responders arrived they found an injured person on the tracks, but the person had not been struck by a train or shocked by the third rail, according to our public safety reporter Cordell Pugh.

The patient was assisted from the track area at approximately 12:53am with seemingly minor injuries. The details surrounding why he was on the tracks were initially unclear.

At 1:26am, MCFRS PIO Pete Piringer tweeted that the person was injured after a fall onto the tracks.

 

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Metro to focus on root cause analysis and technology solutions prior to return of 7000-series railcars

Metro General Manager and Chief Executive Officer Paul J. Wiedefeld said last week that he will not resume the placement of 7000-series trains into passenger service for about 90 days to allow Metro engineering and mechanical experts time to focus on root cause analysis and acquire technology to measure 7000-series wheelsets.

Per WMATA:
During the 90-day period, Metro will accelerate efforts to restore 6000-series railcars to increase the availability of newer cars in the fleet and improve reliability for customers.
“Dedicated staff members are working with three outside groups to make sure the new railcars are safe to operate, and we concluded that their efforts to maintain and inspect trains – with maximum capacity getting just five trains back in service each day — isn’t where we need to be focused,” Wiedefeld said. “We are going to redirect our efforts towards identifying and tackling the root cause of the derailment and take steps to better support more continuous wheel measurements by installing trackbed technology.”
Metro will continue to operate its currently scheduled rail service, with customer wait times averaging less than 10 minutes on all lines.
“Our customers are always top of mind and none of the decisions we’ve made are easy, but they are critical to our ability to restore service,” Wiedefeld said. “We appreciate each and every customer who continues to ride Metro and recognize that many people depend on the service. We also thank our employees who are doing their best to meet rider expectations during a challenging time.”
Metro will continue to work closely with its outside experts Transportation Technology Center, Inc. (TTCI), as well as transparently engage oversight agencies the Washington Metrorail Safety Commission (WMSC) and the National Transportation Safety Board (NTSB) on root cause analysis.
Current service is averaging below 200,000 rail trips daily – less than a third of pre-pandemic demand due to the holidays, increased telework and the Omicron-fueled surge in Covid cases. The average number of passengers per car today is about 45, far less than Metro’s established maximum standard of 120 passengers per car. Metrobus service is expected to resume weekday schedules in the coming days or weeks, as the current pandemic surge ebbs and more employees are available.
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Per WMATA:

Metro’s Pandemic Taskforce is taking swift actions to protect the health and safety of its customers and employees against the recent surge in COVID-19 variants. Due to growing absenteeism rates across service areas related to COVID illness and exposures, Metro is reducing service schedules and implementing new workforce actions effective Monday, January 10.

“Scaling back service will ensure customers who rely on Metrobus, Metrorail and MetroAccess for transportation have a more reliable schedule,” said CEO/GM Paul Wiedefeld. “Metro employees live in some of the neighborhoods hardest hit by the pandemic and are exposed to the surge in the region and throughout the nation. It’s important that the taskforce take steps to make Metro operationally sound to meet the needs of our customers.”
Metro service levels will operate as follows:
  • Metrorail will continue to operate on all lines as scheduled, with customers experiencing more frequent service at stations served by multiple lines.
  • Metrobus will reduce service on weekdays to a Saturday schedule with additional trips on some routes, which is roughly 75 percent of regular Metrobus service and protects key routes that serve hospitals, grocery stores, and other essential destinations.
    • Bus operators will be permitted to bypass customers not wearing masks for their health and safety.
    • Metrobus customers are advised to consider alternative sources of transportation like Metrorail to travel throughout the region.
  • MetroAccess will reduce shared rides and increase accessibility rides. For more information about MetroAccess, please visit wmata.com/metroaccess.
Metro’s customer service call center operators will work remotely due to the recent increase in COVID cases, but there will be no changes in hours of operation. As Metro continues to monitor COVID conditions throughout the region, employees will be held to vaccine or testing policy compliance to help combat serious illness and the spread of COVID-19 variants.
The following protocols have been communicated with all employees and will apply beginning Monday, January 10:
  • Weekly testing requirements will remain in place for unvaccinated employees as more frequent testing requirement are evaluated and test availability improves.
  • Beginning Sunday, January 16, employees who have failed to comply with Metro’s testing and vaccination policies will be placed on unpaid suspension until compliant. Employees will have 30 days to comply or be subject to termination of employment.
On Monday, January 31, employees subject to eligibility will be required to enter booster shot information into Metro’s portal as part of their fully vaccinated status. All efforts and precautions are being taken to reduce serious illness and transmission of the Omicron variant to vaccinated employees and riders.
Metro will update customers through MetroAlerts text and email messages, on the Status and Alerts page at wmata.com, and through Twitter @MetrobusInfo @MetrorailInfo. Customers are encouraged to sign up for MetroAlerts to receive the latest service information.
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Beginning January 10, 2022, due to the growing absenteeism rates across service areas related to COVID illness and exposures, Metrobus will run on a Saturday Supplemental schedule during the weekdays (Monday through Friday), until further notice.

Pet WMATA:

On weekends (Saturday and Sunday), Metrobus will run its usual, scheduled weekend service.

Here we explain what routes are running, what routes are not running during this temporary, weekday service change.

For additional unplanned changes, check the current Status & Alerts before traveling.  Our digital Customer Care team is available Monday through Friday, 7am to 7pm, to assist with additional travel information through Twitter and live chat.


Metrobus throughout the year announces plans to run a Saturday Supplemental schedule of bus service around the region.  Overall, this is a reduced schedule of service compared to a regular weekday schedule but offers customers some more options beyond a traditional weekend or holiday schedule.

Not every route runs under a Saturday Supplemental service schedule, nor do those routes running even have a Saturday schedule.  Follow this list below of what Metrobus route is running and the schedule to follow before starting your trip.

What’s running during a Saturday Supplemental service day?

Metrobus routes running, using the Saturday schedule:
1A, 1C, 2A, 2B, 4B, 5A, 7A, 10A, 10B, 16A, 16C, 16E, 16G, 16H, 22A, 23A, 23B, 23T, 25B, 28A, 29K, 29N, 32, 33, 36, 38B, 42, 43, 52, 54, 62, 64, 70, 74, 79, 80, 83, 86, 90, 92, 96, A2, A4 (Coast Guard HQ trips see below), A6, A8, A12, B2, C2, C4, C8, C14, C29, D2, D4, D6, D8, D12, D14, E2, E4, F2, F4, F8, F14 (see schedule below), G2, G8, G12, G14, H2, H4, H6, H8, H12, J2, J12, K6, K12, L2, L8, M6, Metroway, N6, NH1, NH2, P6, P12, Q1, Q2, Q4, Q6, R2, R4, R12, REX, S2, S9, T2, T14, T18, U4, U5, U6, U7, V2, V4, V8, V12, V14, W2, W3, W4, W6, W8, X2, X8, Y2, Y8, Z6, Z8

Metrobus routes running, using the Weekday schedule:
7M, 17B, 17G, 17K, 17M, 18P, 89M, A31, A32, A33, B24, B27, D31, D32, D33, D34, D51, F12, F13, H9, K2, M4, P18, S35, S41, W1, W45, W47, X3

What’s not running during a Saturday Supplemental service day?

These routes do not operate when Metro runs a Saturday Supplemental schedule:
1B, 3F, 3Y, 8W, 11C, 16Y, 18G, 18J, 21C, 22F, 26A, 28F, 29G, 31, 59, 60, 63, A7, B21, B22, C11, C12, C13, C21, C22, C26, F1, F6, J1, N2, N4, Q5, R1, V7, W5, W14, X9, Y7, Z2, Z7

How do I know when my bus is coming?

Our teams work hard to ensure our trip planner, interactive telephone response system, next bus arrival signs and third party travel planning apps all have the most updated information when Metrobus operates a Saturday Supplemental schedule unexpectedly.  However, there are times these resources may display “scheduled” data only, instead of real-time arrivals.  Double check the anticipated arrival time using the Metrobus timetables for your route and stop.

Updated Saturday Supplemental Schedules

Metrobus F14 – Saturday Supplemental Schedule

Metrobus A4 – Shuttle between Anacostia Metrorail Station and Coast Guard Headquarters

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Friday, December 31 (New Year’s Eve) 
 
  • Metrorail will operate 7:00 a.m. until 1:00 a.m, opening two hours later than a normal weekday. Time of last train varies by station.
  • Metrobus will operate on a Sunday schedule
  • MetroAccess subscription trips will be cancelled
Saturday, January 1 (New Year’s Day) 
 
  • Metrorail will operate 7:00 a.m until midnight, closing one hour earlier than a normal Saturday
  • Metrobus will operate normally on a Saturday schedule 
  • MetroAccess subscription trips will be cancelled
MetroAccess service for customers with disabilities will operate the same hours as Metrorail and Metrobus; however, subscription trips will be canceled. Customers wishing to travel on the holidays should make a separate reservation online or by calling 301-562-5360 (TTY 301-588-7535).
Metro’s customer information call center will be closed on December 24 and December 31. Automated information is available 24/7 by calling (202) 637-7000 or online at wmata.com.
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Per WMATA:

On Thursday, December 23, Metro’s General Manager and Chief Executive Officer Paul J. Wiedefeld paused the return of additional 7000-series railcars to passenger service, ordering a new regime of daily 7000-series inspections.

Although there are no new issues of concern, the Chief Safety Officer and Chief Operating Officer met with the Transportation Technology Center, Inc. (the independent consultant Metro hired to help with its root cause analysis following the derailment) and Metro officials concluded in an abundance of caution that moving to a nightly inspection of 7000-series railcars is the prudent course of action.

Metro notified National Transportation Safety Board and Washington Metrorail Safety Commission this afternoon of the updates to its 7000-series restoration plan.

“While I recognize the pause is unexpected, we are going to continuously evaluate data we are collecting to ensure that we are enhancing safety,” Wiedefeld said. “I feel that requiring a daily inspection is the safest course until we know more and our experts have an opportunity to review the data we are collecting with the few trainsets now in operation.”

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7000-Series Return to Service Update

  • On December 14, Metro is informed by the WMSC (Washington Metrorail Safety Commission) that it has no technical objections to the final plan submitted to gradually return nearly half of the 7000-series railcars to passenger service with the metered release of no more than 336 railcars.

Advisory Effective: 10/18/21 – 12/31/21

Pet Metro:

Metrorail service* will operate as follows:

  • Red Line trains run every 12 minutes
  • Green Line and Yellow Line trains run every 20 minutes
  • Blue Line, Orange Line, and Silver Line trains run every 24 minutes
  • Silver Line service has resumed between Wiehle-Reston East and Largo Town Center

*Service subject to change due to scheduled maintenance and track work.
View the weekday and weekend service advisories for scheduled service adjustments.

Metro will continue to operate at reduced service levels through at least December 31 and will advise the public of any additional service improvements should more trains become available.

Metro’s trip planner has been updated to reflect the latest service schedule. Customers are also encouraged to use the live train map to see the locations of trains on each line. In-station next train signs (Passenger Information Displays) are providing accurate train arrival estimates.

Metro continues to work closely with the Washington Metrorail Safety Commission and NTSB and as more information develops, we will update the public about service. Continue to visit wmata.com and follow us on social @metrorailinfo and @metrobusinfo for the most up-to-date information.

 


 


Actions Taken

On Wednesday, October 13, Metro began working with NTSB and the WMSC to determine the cause of the Blue Line derailment at Arlington Cemetery; that investigation is still ongoing.

Because safety remains our number one priority, we have removed all 7000-series railcars, roughly 60 percent of our fleet, from passenger service.

  • On October 28, wheelset inspections were completed on all 7000-series railcars.
  • On November 4, Metro submitted a test plan to the WMSC for acceptance. [Read test plan letter]
  • On November 8, Metro began testing two weighted 7000-series trains in the system to determine inspection intervals.
  • On November 17, Metro demonstrates wheelset measurements inspections [Watch Wheelset Inspection Video]
  • On December 14, Metro is informed by the WMSC that it has no technical objections to the final plan submitted to gradually return nearly half of the 7000-series railcars to passenger service with the metered release of no more than 336 railcars.

Frequently Asked Questions

Background: On Wednesday, October 13, Metro, the National Transportation Safety Board (NTSB), Federal Transit Administration (FTA) and the Washington Metrorail Safety Commission (WMSC) launched an investigation into the Blue Line derailment that occurred on Tuesday, October 12, between Rosslyn and Arlington Cemetery Stations.
The investigation is ongoing, and the following questions provide the most up-to-date information to ensure the public is informed.

What’s the most recent update with the 7000-series fleet?
On December 14, Metro’s test plan was accepted by the WMSC which allows Metro to train its staff on new 7k inspection requirements and gradually introduce (42) 7000-series trains into passenger service.
How long will the 7000-series trains be in service before being inspected?
Metro will inspect the 7000-series railcars every seven days.
Why are inspections so frequent?
Seven-day inspections are required to ensure the safety and reliability of the 7000-series wheelset. Inspections will be conducted on the (42) 7000-series trains in service to ensure wheelsets remain in tolerance.
Will older model railcars continue to be used for service?
Yes, customers will continue to see the 2000-, 3000-, and 6000-series railcars in addition to the 7000-series railcars in passenger service. As we began to gradually introduce 7ks into passenger service, older model railcars will continue to be used until full restoration of the 7000-series fleet is complete.
Will Service Levels Improve?
Current service levels will remain in place through December 31. Customers should start to see gradual service improvements in January as the 7000-series railcars are placed back into passenger service.
What service improvements can customers expect?
Service will remain the same through the end of December and first couple of weeks in January. Customers should continue to use Metro’s Live Train and Trip Planner tools to get accurate train arrival and departure times throughout the system.
Is it safe to ride a 7000-series train?
Yes, all Metro trains in passenger service are safe. We take the safety of our customers seriously. That is why we’ve taken our time to get this inspection process right.
More FAQS about the ongoing investigation:
 
Is the Blue Line investigation still ongoing?
Yes, the Blue Line investigation will continue until Metro and our safety partners understand the full extent of the October 12 derailment, and begin to determine what actions are needed to prevent a similar incident from occurring. Metro, NTSB, FTA and WMSC are all committed to safety. Anytime a rail or bus incident occurs, Metro investigates the cause to determine what steps are needed to improve the system and ensure our customers’ safety. In this incident, NTSB is the lead investigative agency.
Why are other organizations involved in the investigation?
NTSB, WMSC and FTA have jurisdiction over investigations and safety practices that govern our operations. All participating agencies have a vested interest in understanding the root cause of this incident and ensuring changes are implemented to uphold the integrity of the system.
What has the investigation revealed?
While the investigation is ongoing, the wheel assembly on our 7000-series railcars is suspected to be a factor in the October 12 derailment, an issue WMATA had been working with Kawasaki, maker of the 7000-series cars, to resolve since 2017.
When did the 7000-series car enter Metro’s fleet?
There are a total of 748 7000-series railcars. The first four pilot railcars were delivered to Metro on January 6, 2014. The first 7000-series trains went into service on April 14, 2015. The last railcars were delivered February 26, 2020.
How often did Metro conduct inspections of the 7000-series car?
Metro’s 7000-series railcars are inspected on an ongoing basis as part of our preventive maintenance program. Over a four-year period, thousands of inspections were conducted. In any instances when wheelsets were found out of tolerance, the trainset was removed from service and the wheelsets were replaced before the cars were put back in passenger service.
When will the investigative findings be released?
NTSB will release the findings once the investigation has concluded.
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12/9/21 Update: Metro has unanimously approved changing the White Flint Metro Station name to “North Bethesda.”

Metro’s board of directors will vote Thursday, December 9, on a proposal to rename the White Flint Metro station “North Bethesda,” per Friends of White Flint.

A social media post on the Friends of White Flint Facebook page states that, “Metro’s staff is recommending to its board of directors to approve the name change. In writing why they acknowledged that currently North Bethesda does not have much of a “sense of place.”

“That said, noteworthy developments such as Pike & Rose have started to adapt the namesake into their branding and identify as being located in the city of North Bethesda. We will continue to see this take hold throughout the county. Should the Board wish to approve the jurisdiction’s request, it is likely that the new name will become synonymous with the surrounding community over time and customers will find it sufficient for wayfinding.”

Friends of White Flint, Councilmember Andrew Friedson, and County Executive Marc Elrich have led the charge to change the station’s name.

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Service to improve gradually as parts arrive to repair legacy cars 

Per WMATA:
Metro customers can expect to see current (reduced) rail service levels through December 31, Metro announced today.

With no timeline established to return the 7000-series fleet in the interest of safety, and 6000-series railcars awaiting parts due to global supply chain challenges, incremental service improvements will be made during December as parts arrive for older model railcars.
“As we get more parts, we will return more of the 6000-series railcars to service for our customers during December,” said Metro General Manager and Chief Executive Officer Paul J. Wiedefeld. “While we know service is not as frequent as customers would prefer, we will add each train as it becomes available to help incrementally improve service reliability and frequency.”
Nearly 75 percent of Metrorail stations have trains arriving at least every 10-12 minutes, as many stations are served by multiple lines. More frequent service depends upon available railcars meeting safety standards, while Metro continues to test new inspection protocols for its newest 7000-series railcars, which were sidelined in October.
Testing to confirm that the new inspection intervals are sufficient to safely return the trains to passenger service is ongoing this month. Engineers, safety and operations teams are preparing return to service and mobilization plans to reposition more than 748, 7000-series railcars. The railcars that have been in storage will need to be prepared for service and inspected more frequently once they are back in passenger service.
“This is a monumental undertaking that is being performed on parallel tracks to ensure that we have as little down time as possible between testing and remobilizing the fleet,” Wiedefeld said. “We are intentionally not setting deadlines so that safety and good data drive our decisions, but we are mindful that customers want the best service we can provide as soon as we can deliver it, and we are committed to building back up in phases.”
Metro typically experiences lower ridership around the holidays and is still operating with 70 percent fewer riders on average weekdays as the region recovers from the pandemic. Before the pandemic, rush-hour trains often carried approximately 100-120 passengers per car at their busiest points, and today trains are less crowded, with 50-80 passengers average per car.
The rail service outlook for January 2022 will depend upon the successful completion of the 7000-series test plan and restoration plan – both of which require acceptance from Washington Metrorail Safety Commission – and the operational plan to remobilize the fleet for passenger service. Metro expects to update its service plans before the end of the calendar year.
Metro also is using this time to prepare for the launch of Silver Line phase two service, as testing, training personnel and resources are required to ramp up for the expected start of passenger service in 2022.
To communicate service updates, Metro provides updates to federal, state and local elected officials and their staffs, the Metropolitan Washington Council of Governments, Northern Virginia Transportation Commission, business organizations and other jurisdictional partners. Customers also can find the latest service information through website updates, social media posts, digital signage, in-station audio announcements, and alerts.
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Metrorail Service & Derailment Investigation Update

Advisory Effective: 10/18/21 – 11/30/21

Per WMATA:

As of Wednesday, November 17, 2021 Metrorail service will operate as follows:

  • Red Line trains run every 12 minutes
  • Green Line and Yellow Line trains run every 20 minutes
  • Blue Line, Orange Line, and Silver Line trains run every 24 minutes
  • Silver Line service has resumed between Wiehle-Reston East and Largo Town Center

Metro will continue to operate at reduced service levels through at least November 30 and will advise the public of any additional service improvements should more trains become available.

Metro’s trip planner has been updated to reflect the latest service schedule. Customers are also encouraged to use the live train map to see the locations of trains on each line. In-station next train signs (Passenger Information Displays) are providing accurate train arrival estimates.

As Metro continues to work closely with the Washington Metrorail Safety Commission and NTSB and more information develops, we will update the public about service.

Need additional information? Message Customer Care, Monday through Friday, 7am-7pm, through Twitter @Metrorailinfo or Live Chat


Watch a collection of recorded media briefings on our YouTube page.

 


Actions Taken

WMATA started working with NTSB and the Washington Metrorail Safety Commission last week to determine the cause of the Blue Line derailment at Arlington Cemetery; that investigation is still ongoing.

Because safety remains our number one priority, we have removed all 7000-series railcars from service to properly inspect the fleet.

These actions are being taken out of an abundance of caution.

  • We understand the impact this decision has on transportation for the DMV area (National Capital Region). We apologize for this reduction in service and the inconvenience this is causing our customers.
  • As customers experience delays and full rail cars during their commute, please know we have made a concerted effort to improve airflow. Face masks continue to be required throughout the system, and Metrorail cars recycle the air approximately every three minutes
  • We want the public to know we are committed to their safety and will continue to release updates as we receive them.

Frequently Asked Questions

Background: On Wednesday, October 13, Metro, the National Transportation Safety Board (NTSB), Federal Transit Administration (FTA) and the Washington Metrorail Safety Commission (WMSC) launched an investigation into the Blue Line derailment that occurred on Tuesday, October 12, between Rosslyn and Arlington Cemetery Stations.
The investigation is ongoing, and the following questions provide the most up-to-date information to ensure the public is informed.

When will the 7000-series rail cars return to service?
After completing a full inspection of the 7000-series rail car fleet, Metro has been working with the Washington Metrorail Safety Commission (WMSC) and 7000-series manufacturer Kawasaki on a test plan that will bring Metro one step closer to safety returning these cars to passenger service. Metro started this process by submitting a formal letter presenting a test plan to the WMSC on November 4; read a copy of the letter.
 
Why is the Blue Line investigation still ongoing?
The Blue Line investigation will continue until Metro and our safety partners understand the full extent of the October 12 derailment, and begin to determine what actions are needed to prevent a similar incident from occurring. Metro, NTSB, FTA and WMSC are all committed to safety. Anytime a rail or bus incident occurs, Metro investigates the cause to determine what steps are needed to improve the system and ensure our customers’ safety. In this incident, NTSB is the lead investigative agency.
Why are other organizations involved in the investigation?
NTSB, WMSC and FTA have jurisdiction over investigations and safety practices that govern our operations. All participating agencies have a vested interest in understanding the root cause of this incident and ensuring changes are implemented to uphold the integrity of the system.
What has the investigation revealed?
While the investigation is ongoing, the wheel assembly on our 7000-series railcars is suspected to be a factor in the October 12 derailment, an issue WMATA had been working with Kawasaki, maker of the 7000-series cars, to resolve since 2017.
When did the 7000-series car enter Metro’s fleet?
There are a total of 748 7000-series railcars. The first four pilot railcars were delivered to Metro on January 6, 2014. The first 7000-series trains went into service on April 14, 2015. The last railcars were delivered February 26, 2020.
How often did Metro conduct inspections of the 7000-series car?
Metro’s 7000-series railcars are inspected on an ongoing basis as part of our preventive maintenance program. Over a four-year period, thousands of inspections were conducted. In any instances when wheelsets were found out of tolerance, the trainset was removed from service and the wheelsets were replaced before the cars were put back in passenger service.
What are you doing to ensure the 7000-series rail car is safe?
We have pulled all the 7000-series railcars from service and completed an inspection of the entire fleet – 748 cars. We continue to work with the Washington Metrorail Safety Commission (WMSC) and 7000-series manufacturer Kawasaki to resolve any wheel tolerance issues and safely return these cars to passenger service.
What did the inspections find?
The 7000-series inspections took a week and a half. Of the approximate 3,000 axels wheels inspected, we found 20 axles to be out of alignment. On November 4, Metro has submitted to the WMSC a test plan that will safely release the 7000-series rail cars back into passenger service.
Is it safe to ride Metro?
Yes, it is safe to ride Metro. Our actions are evidence that we put safety first.
Will there continue to be delays in service?
As the investigation continues, customers can expect less frequent service since less than 40 percent of Metro’s fleet is operating. Rail is running every 12-30-minutes until otherwise stated. We will continue to keep customers updated on information related to rail and bus services at the top of this page.
How can I find the most up-to-date information?
Customers are encouraged to sign up for MetroAlerts text or email messages to receive the latest service information, follow us on Twitter @MetrorailInfo, message Customer Care @Metrorailinfo or Live Chat from 7am-7pm, or check the weekday Metrorail service adjustments on wmata.com.
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12:10pm: NB I270 between Falls Road and Route 28, collision, some lanes blocked

11:55pm: TRAFFIC ADVISORY: Georgia Avenue at Blue Ridge (Wheaton) has only one lane open, following a collision. Drivers should expect delays and seek alternate routes.

10:45 am: TRAFFIC ADVISORY from Montgomery County Police:

Multiple vehicle collisions has River Road blocked at Western and Brookdale. Drivers should expect delays and seek alternate routes.

Red Line Alert: Trains are single tracking between Glenmont & Forest Glen due to an animal on the tracks outside Wheaton. Expect delays in both directions.

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